Influential Care Ltd, located at Reeds Farm Business Centre on Cow Watering Lane with the postal code CM1 3SB, is committed to delivering exceptional care services. We maintain detailed records of your personal information and the care provided to ensure the highest quality of service. This privacy notice outlines our approach to handling your data when you engage with us or use our services.

Who We Are
We operate under the name Influential Care Ltd and are registered as a domiciliary care provider by the Care Quality Commission (CQC). Our services cater to adults in their own homes throughout the year. Funding for our care services can be private, through Essex County Council, or health-funded via Mid Essex CCG. Influential Care Ltd is a part of the Provide Group, which offers a range of health and social care services across Essex and the East of England.

What Information Do We Collect?
We collect various types of information, including:

Basic personal details such as name, NHS number, address, and next of kin.
Door access codes.
Records of interactions, such as clinic visits.
Health-related notes and reports on treatment and care.
Information from other healthcare professionals, family members, or caregivers.
Special category data like race, ethnicity, sexual orientation, and religion.
Surveys aimed at improving service quality or monitoring outcomes.
How Do We Collect Information?
Information is gathered through:

Direct input from you, your family members, or friends with your consent, facilitating appointment scheduling and appropriate care provision.
Referrals from Essex County Council or Mid Essex CCG, enabling us to access relevant information for effective and safe care delivery.
How Do We Use Your Information?
Your information supports various aspects of our services, including:

Direct care provision and ensuring individual safety.
Maintaining high standards of care.
Analyzing data to improve public health and plan services effectively.
Assessing needs against risk criteria.
Staff training initiatives.
Securing funding for care.
Reporting and investigating complaints, claims, and incidents.
Compliance with legal requirements.
Legal Basis for Processing Your Data
We process your data based on:

Public Task: Necessary for public interest tasks as a contracted domiciliary care provider.
Contract: Fulfilling contractual obligations in delivering care services.
Sharing Information
We may share data with relevant authorities, such as the Care Quality Commission (CQC), for inspection purposes or as legally required. We ensure that shared information is strictly necessary and used for legitimate purposes.

Your Rights
You have rights regarding your personal data:

Access: Request access to your information.
Correction: Ask for inaccuracies to be corrected.
Deletion: Request deletion, except for care records or public health data.
Restriction: Request limited use of your information in specific situations.
Data Portability: Request transfer of your data to other providers.
Lodging Complaints: Address concerns to our Data Protection Officer or the Information Commissioner’s Office.
For further inquiries or complaints, contact our Data Protection Officer at info@influential-care.com.